Last updated: 25 Oct 2025

1. Introduction

Welcome to Faqify (“we,” “our,” or “us”).
We respect your privacy and are committed to protecting it through our compliance with this Privacy Policy. This Policy explains how we collect, use, disclose, and store information when you access or use our services at faqify.ai and app.faqify.ai (collectively, the “Service”).

By using our Service, you agree to the practices described in this Policy.

2. Scope and Applicable Law

This Policy is designed to comply with:

• The Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs); and
• The Privacy and Data Protection Act 2014 (Vic) (“PDP Act”), which regulates the handling of personal information in Victoria.

While the PDP Act primarily applies to public sector bodies, we voluntarily adopt its principles—such as data minimisation, de-identification, and transparency—to guide our handling of user data.

3. Definitions

• Personal Information: Information or an opinion about an identified individual, or an individual who is reasonably identifiable.
• De-identified Information: Data that has been stripped of identifiers such that the individual cannot reasonably be identified.
• Service Data: Data generated or supplied through your use of the Service (for example, usage statistics or performance logs).
• You / Your: Any individual or organisation accessing or using the Service.

4. Data We Collect

4.1 Default Approach: De-identification

• By default, we do not store personally identifiable information (PII).
• Any data fetched or processed by the Service is de-identified or aggregated so that individuals cannot be reasonably identified.
• If you explicitly provide PII (for example, when signing up or requesting support), we will handle it securely and in accordance with this Policy.

4.2 Typical Data Collected

We may collect:

• Usage Data: Interactions with the platform, timestamps, features used, and performance metrics — all typically aggregated or pseudonymised.
• Technical Data: Browser type, operating system, device information, general region (not precise location), and system logs.
• Account Information: When you create an account, we collect necessary details such as your name, email, workspace name, and billing information (if applicable).
• Support Data: Any information you voluntarily submit via email, forms, or chat support.
• Derived or Aggregated Data: Metrics or analytics derived from your use of the Service, stored in a de-identified form.

5. How We Use Data

We use collected data to:

• Operate, maintain, and improve the Service.
• Analyse and monitor performance and usage trends.
• Provide support and respond to user inquiries.
• Send important account, security, or transactional communications.
• Process billing and payments (for paid features).
• Generate aggregated analytics for product improvement.
• Comply with legal or regulatory requirements.

We will not use personal information for purposes beyond what a reasonable person would expect unless you have given consent or we are legally permitted to do so.

6. Disclosure of Data

We may disclose information to:

• Service Providers: Such as hosting, analytics, or infrastructure providers who process data on our behalf under confidentiality obligations.
• Legal or Regulatory Authorities: When required by law or to protect rights and prevent fraud.
• Business Transactions: In case of a merger or acquisition, where data transfers are subject to appropriate safeguards.
• Aggregated/De-identified Data: May be shared publicly or with partners for analytics or reporting.

We do not sell personal information to third parties.

7. Data Retention and Quality

• Personal information is kept only as long as necessary for the purpose it was collected.
• When data is no longer needed, it is securely destroyed or permanently de-identified.
• De-identified or aggregated data may be retained indefinitely for analytics or statistical purposes.
• You may request correction of inaccurate personal information at any time.

8. Security

We implement reasonable technical and organisational security measures to protect data, including encryption, access controls, and regular security reviews.
If a data breach occurs that is likely to cause serious harm, we will notify affected individuals and relevant authorities as required by Australian law.

9. Cross-Border Data Transfers

Our cloud infrastructure may process data in regions outside Australia.
Where we transfer data internationally, we:

• Ensure recipients provide protections substantially similar to Australian privacy laws; and
• Notify you of the countries involved upon request.

If you prefer that your personal information not be transferred overseas, contact us — though this may limit your access to certain features.

10. Your Rights

You have the right to:

• Access any personal information we hold about you;
• Request correction or deletion of inaccurate data; and
• Withdraw consent for specific data uses (where applicable).

We will respond to such requests within a reasonable timeframe.

11. Anonymity and Pseudonymity

You may interact with Faqify anonymously or under a pseudonym where practical. However, some services (like billing or account access) may require verified identification.

12. Children’s Data

Our Service is not directed to children under 16.
We do not knowingly collect personal information from children.
If you believe we have done so inadvertently, please contact us and we will promptly delete such information.

13. Contact Us

If you have any questions about this Privacy Policy or our privacy practices:

Email: security@faqify.ai
Postal Address: Suite 328/11 Wilson St, South Yarra VIC 3141, Australia

14. Changes to this Policy

We may update this Privacy Policy periodically.
When we do, we will update the “Last updated” date and post the revised version on this page.
We encourage you to review this Policy regularly to stay informed about how we handle your information.

15. Additional Information

• Third-Party Links: Our site may link to third-party websites. We are not responsible for their privacy practices.
• Marketing Communications: You can opt out of marketing emails by following the unsubscribe instructions or contacting us directly.
• Complaints:
  • You may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) or the Office of the Victorian Information Commissioner (OVIC) if you believe your privacy rights have been breached.
  • OAIC: oaic.gov.au
  • OVIC: ovic.vic.gov.au